How to Choose the Right Towing Company

 In Blog

Nobody is in the best state of mind when they have to call a towing company. It’s just the nature of the beast. So the last thing you need is to have a terrible experience with the people you are depending on to help you through a tough situation. Here are a few ways to make sure you call on a towing company that will make your experience as pleasant and smooth as possible:

Prepare before you need roadside assistance. Who wants to worry about how to choose the best towing company when you’re standing on the side of the road in despair? Like anything in life, it’s better to be prepared ahead of time. Do a little research to narrow down your choices, and save one in your contacts should the need arise.

The Internet provides many practical and efficient solutions. You can quickly develop a picture of how well a business is run with a little research. Online reviews are a nice place to start, but it shouldn’t be the sole deciding factor. While positive reviews are usually a good sign, sometimes a single unhappy customer who had unreasonable expectations will go on the warpath.

Remember that most times people don’t feel compelled to leave reviews unless they are angry. That means for a single bad review, there may be hundreds of happy customers who never share their story online. We’re proud of our track record here at Chappelle’s Towing and are thankful to the customers who have expressed their satisfaction with us on websites like Yelp

Additional signs of trust. Like any business or person you come in contact with, you consciously or subconsciously look for signs that they are trustworthy. Is the towing company registered with and rated by the Better Business Bureau? This is one of the most reliable trust factors you can find.

In addition to a BBB rating, look at the company’s website for things like relationships with other businesses, community involvement… any sign that they have other people or businesses willing to publicly declare their connections.

Watch for Red Flags

Now that you have a good idea of the positive signs, there are some red flags to be aware of as well. These will occur after the customer has already initiated the towing company’s service. For this reason, you will need to look for this evidence from other customers (via reviews) or people you know.

– The tow truck looks old and in ill repair

– They show up later than promised

– The cost exceeds what was originally quoted

– The driver did not conduct themselves in a professional manner

Having a positive towing experience just takes a little effort on your part to ensure you call on the someone who has your best interest at heart. If you are doing your research to save you in a future dilemma, you can feel confident that Chappelle’s Towing has the reputation and track record you need when you have a vehicle to tow.

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